FAQs

How do I place my order?

Simply select your style from the drop-down menu on the product page, click the "Add to Cart" button, and follow the simple steps to complete your order. We'll prepare your order and notify you when it ships!

Can I change or cancel my order?

If you would like to change or cancel your order, please email us at support@pawprintdecor.com immediately within 24 hours of purchasing the product. We will send you an email within 24 hours to confirm your changes and any further instructions.

After 24 hours, we have started processing your order and you will not be able to cancel or modify your order.

How do I track my order?

You can visit this website to immediately follow up on the status of your order: https://windycanvas.com/pages/track-order (Order number or tracking number required. You can get them from the order confirmation or shipping confirmation email)

How long does order processing take?

For Posters, it takes approximately 2-5 business days to process your order.

For personalized products, it takes approximately 3-6 business days to process your order.

How long does shipping take?

Clothes: 5-10 working days

Mug: 5-10 working days

Posters: 5-15 working days

Other Personalizations: 5-15 working days

Shipping times are approximate and actual shipping times depend on your location.

Due to the global impact of COVID-19 and seasonal demand, production and delivery times may be delayed up to 5 business days from the standard time frame. We apologize for any inconvenience caused and appreciate your understanding during this time.

How much does shipping costs?

Shipping costs depend on your country and vary by product size, weight and shipping method, and are automatically calculated for you on the checkout page. (We guarantee that there will be no additional delivery charges. In the unfortunate event that your order is taxed, we will be sure to help you pay the tax.)

Who pays the duties/taxes?

Customs duties and taxes are regulated by your government and post office. The customer is responsible for paying duties/taxes according to our shipping policy.

My tracking shows that my package was delivered, but I didn't receive it.

Our tracking system is automated and will deliver your package to the exact location. If you don't receive your package, don't worry, please wait 1-2 days, if you still don't receive your package, please contact your local post office as they may have made a mistake with your package.

The post office shows the parcel was returned.

If your package is returned to us because you did not pick it up from the post office on time, please email us at support@pawprintdecor.com. We can resend your order for a shipping fee. Or, we can refund you after deducting shipping costs.

I am still missing other items in my order.

We sometimes ship your order in a separate package to optimize delivery time and meet weight restrictions. You can refer to your tracking code to follow the delivery times of other items

I have received damaged/defective and incorrect items.

To ensure that you receive your items to your satisfaction, we ship with very few incidents. If you receive a damaged item, don't worry, Please email your damaged pictures or videos at support@pawprintdecor.com. We resolve the issue immediately.

If you received the wrong item, we apologize and will be happy to offer you a free exchange immediately.

Wrong Order - Wrong Address

PawprintDecor will not refund or take responsibility for orders lost due to incorrect shipping addresses.

What payment methods does Windy Canvas accept?

We accept Visa, Mastercard, PayPal.

Please note that when checking out, your payments will be processed in US Dollars which is our primary currency. 

Is my card information safe?

Your credit card information is completely secure when shopping at PawprintDecor. We take your privacy and security very seriously. All transactions on our website are processed using a secure SSL-encrypted connection, which ensures that your data is protected and transmitted securely.

Furthermore, we do not store your credit card information on our servers. Instead, we rely on trusted third-party payment gateways, such as Stripe or PayPal, to handle the processing of your payment details. These gateways adhere to strict industry standards for online security and data protection.

If you have any concerns about the security of your information, please do not hesitate to contact our customer support team for further assistance.

Get in touch

At PawprintDecor, we really value our customers and if none of the above answered your questions, feel free to contact us by email at support@pawprintdecor.com.